Critical incident

Chargebee: Email Service Degradation

Affected: Email Notifications (US), Email Notifications (EU), Email Notifications (AU)

Current status of Chargebee: Operational — live Chargebee status

Timeline

1. Jun 11, 2026, 23:15 UTC
   investigating
   We are investigating an issue with our email provider that is causing delays in system notifications. Our team is working with the email provider to restore normal functionality. We will keep you posted as we progress.
2. Jun 11, 2026, 23:30 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jun 11, 2026, 23:53 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Jun 12, 2026, 00:18 UTC
   identified
   A fix has been implemented. We are coordinating with our email provider to activate these changes and fully restore notification services.
5. Jun 12, 2026, 00:39 UTC
   identified
   Our team is following up with the email provider to expedite the restoration of notification services. We will keep you posted as we progress.
6. Jun 12, 2026, 01:19 UTC
   identified
   We are working with our email provider to expedite the resolution. We will provide another update as soon as notifications begin processing again.
7. Jun 12, 2026, 02:03 UTC
   monitoring
   Email service has been restored, and new notifications are now being delivered as expected. We will reprocess all queued emails to ensure that any messages delayed during this period are successfully delivered.
8. Jun 12, 2026, 02:12 UTC
   resolved
   This incident has been resolved.

Updates as published by Chargebee (original).