Major incident
Canva: Some users might experience errors when trying to access designs
May 7, 2026, 01:32 UTC
started
02:11 UTC
resolved
39 min
duration
Current status of Canva: Operational — live Canva status
Timeline
- May 7, 2026, 01:32 UTCidentifiedUsers might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We have identified the issue and are working on a fix.
- May 7, 2026, 01:55 UTCmonitoringA fix has been implemented and we are monitoring the results.
- May 7, 2026, 02:11 UTCresolvedThis incident has been resolved.
Updates as published by Canva (original).
Other services with incidents at the same time
More Canva incidents
- October 8, 2026 Some users may have issues using Canva
- July 31, 2026 Some users may have issues with payments in Canva
- July 13, 2026 Some users may have issues using Canva
- July 12, 2026 Some users may have issues downloading video designs
- July 2, 2026 Users may experience errors uploading media
- June 22, 2026 Some users may experience errors while accessing Canva Design Agent