Major incident

Barracuda Networks: Barracuda XDR - Log ingestion service disruption (Canada)

Affected: XDR Service

Current status of Barracuda Networks: Minor issues — live Barracuda Networks status

Timeline

1. Apr 21, 2026, 20:56 UTC
   investigating
   Barracuda XDR is currently experiencing an issue affecting the ingestion of logs into the XDR platform, which is impacting customers in the Canada region. Our engineering team is actively working with Databricks Support to investigate and resolve this matter. We acknowledge the potential impact on your business operations and want to assure you that we are fully committed to restoring full functionality as quickly as possible. Further updates will be provided once the root cause has been identified. Thank you for your patience and understanding.
2. Apr 21, 2026, 21:22 UTC
   monitoring
   Our engineering team has worked with the datalake vendor to restore service in the Canada region, and the log ingestion service is now operating normally. We will continue to monitor the system closely to ensure it remains fully operational.
3. Apr 22, 2026, 01:20 UTC
   resolved
   This incident has been resolved by the datalake vendor, and the impacted service is fully operational

Updates as published by Barracuda Networks (original).