Major incident

Axis Cloud Services Health: Slow or failing connections

Current status of Axis Cloud Services Health: Operational — live Axis Cloud Services Health status

Timeline

1. Jul 13, 2026, 05:13 UTC
   investigating
   We are currently investigating reports of issues affecting multiple customers with slow or failed connections Our engineering team is actively looking into it. Next update will be provided within 2 hours
2. Jul 13, 2026, 08:07 UTC
   investigating
   We are continuing to work on this incident. We currently understand the impact to be limited to agent communication, which is failing for affected users. Our engineering team is pursuing a specific lead to restore service. Next update within 30 minutes.
3. Jul 13, 2026, 08:53 UTC
   investigating
   Our engineering team is actively working this incident. The scope remains limited to agent communication for affected users. Next update within 30 minutes.
4. Jul 13, 2026, 09:36 UTC
   investigating
   Our engineering team is continuing to investigate elevated load on the system and is actively working to provide relief. Next update within 30 minutes.
5. Jul 13, 2026, 10:40 UTC
   monitoring
   Our engineering team has applied a relief that has resolved the issue, and all services has returned to normal operation. We are continuing to monitor the system to confirm stability. Next update within 2 hours
6. Jul 13, 2026, 14:21 UTC
   monitoring
   All services are operational. Our engineering team is continuing to monitor the system closely to confirm ongoing stability. We will post a final update once monitoring is complete.
7. Jul 13, 2026, 15:29 UTC
   resolved
   This incident has been resolved.

Updates as published by Axis Cloud Services Health (original).