Critical incident

Atera: Service Disruption Affecting US Customers

Affected: Main Dashboard, Helpdesk, Admin Console GUI

Current status of Atera: Operational — live Atera status

Timeline

1. Apr 2, 2026, 19:26 UTC
   investigating
   Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.
2. Apr 2, 2026, 21:04 UTC
   investigating
   We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.
3. Apr 2, 2026, 21:38 UTC
   monitoring
   The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.
4. Apr 2, 2026, 22:50 UTC
   resolved
   The issue has been identified and resolved.

Updates as published by Atera (original).