Critical incident

Arena: We are aware of an issue connecting with Arena (app.bom.com)

Affected: app.bom.com

Current status of Arena: Operational — live Arena status

Timeline

1. Jul 13, 2026, 15:53 UTC
   investigating
   We are currently investigating this issue.
2. Jul 13, 2026, 16:31 UTC
   identified
   The issue impacting app.bom.com has been identified and we are working on a solution with urgency.
3. Jul 13, 2026, 17:40 UTC
   identified
   We appreciate your patience as we continue to work on a fix for this issue.
4. Jul 13, 2026, 18:29 UTC
   identified
   We have found the cause of the issue to be a hardware issue with our ISP. We have begun remediation steps and expect the application to be available in 2 hours. We will continue to provide relevant updates here. Thank you again for your patience.
5. Jul 13, 2026, 20:32 UTC
   monitoring
   A fix has been implemented and we are monitoring the application.
6. Jul 13, 2026, 21:06 UTC
   resolved
   This incident has been resolved.

Updates as published by Arena (original).