Major incident

ZoomInfo: Chorus - Login Issues

Affected: Chorus

Current status of ZoomInfo: Operational — live ZoomInfo status

Timeline

1. Mar 26, 2026, 15:24 UTC
   investigating
   We are aware of issues impacting customers ability to access the Chorus platform. During this time, calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible. At this time, we would recommend recording your calls through your video conference provider’s cloud recording, you can then manually import the recording file into the Chorus platform once access is restored. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
2. Mar 26, 2026, 15:59 UTC
   monitoring
   Our Engineering team has implemented a fix and is now monitoring it. At this time, Chorus login and call recording functionality should be fully restored. If your meeting during this incident was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
3. Mar 26, 2026, 16:15 UTC
   resolved
   This incident has been resolved.

Updates as published by ZoomInfo (original).