No impact incident

Worldpay: INC0693317 Integrated Payments - Express - MercuryPay

Affected: Authorization & Payments

Current status of Worldpay: Operational — live Worldpay status

Timeline

1. Oct 17, 2026, 21:33 UTC
   monitoring
   We are currently experiencing an increase in transaction failures on the Element Express platform. Technical resources are working to identify and resolve the issue. Traffic was moved to an alternate route to mitigate impact. We apologize for the inconvenience and consider this a matter of priority.
2. Oct 17, 2026, 21:34 UTC
   monitoring
   We are continuing to monitor for any further issues.
3. Oct 17, 2026, 22:37 UTC
   monitoring
   Worldpay monitoring detected an issue in the Express environment. To mitigate transactional impact, our support teams manually rerouted traffic via an alternate path.
4. Oct 17, 2026, 23:36 UTC
   resolved
   Worldpay technical teams resolved an internal issue to restore service. Worldpay will continue to closely monitor the environment for stability.

Updates as published by Worldpay (original).