Major incident

Voyado: Engage - issues with registration forms redirection not working

Affected: Other

Current status of Voyado: Operational — live Voyado status

Timeline

1. Jun 2, 2026, 13:44 UTC
   investigating
   We are seeing issues with short-URLs in reg forms not redirecting properly. This is being investigated.
2. Jun 2, 2026, 14:00 UTC
   investigating
   The issue is limited to links to registration forms sent via SMS.
3. Jun 2, 2026, 14:32 UTC
   identified
   The issue has been identified and a fix is currently being tested before hotfix can be deployed.
4. Jun 2, 2026, 15:56 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Jun 2, 2026, 16:17 UTC
   resolved
   This incident has been resolved.
6. Jun 15, 2026, 07:37 UTC
   postmortem
   ### **Summary** On 2 June 2026, we identified an issue where short links used in SMS campaigns did not redirect users to the intended destination. Instead, recipients were redirected to the login screen. The issue was resolved the same day. ### **Customer impact** The issue affected customers using short links in SMS campaigns, including links to registration forms and mobile swipes. The impact period was approximately 15:40–18:17 CEST. ### **Root cause** A code change introduced in the release on 2 June changed how short link redirects were handled. As a result, some SMS short links redirected to the login screen instead of the intended page. ### **Mitigation** A hotfix was developed, verified, and deployed to production. The fix was confirmed working in production before the incident was marked as resolved. ### **Next steps** We have updated the relevant test coverage and will continue improving end-to-end testing for features using short links.

Updates as published by Voyado (original).