VitalSource outage history and status
Is VitalSource down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
99.99%
uptime, 90 days
5
incidents, 90 days
31 min
median time to fix
Aug 26, 2026
last incident
VitalSource components
- V3/V4 APIs Operational
- VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations Operational
- Bookshelf Online Operational
- Manage Platform Operational
- Bookstore, Sampling and Ecommerce Platforms Operational
- VitalSource Explore Operational
- Analytics Operational
- Acrobatiq Operational
- Verba Collect Operational
- Verba Connect Operational
- Verba Compete Operational
- Verba Compare Operational
- Akademos TextbookX Operational
- Sylla Operational
VitalSource outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Aug 26, 2026, 16:16 UTC | Service Disruption Impacting Bookshelf Online Bookshelf Online | Major | 15 min |
| Aug 25, 2026, 18:05 UTC | Service Disruption Impacting Bookshelf Online Bookshelf Online | Minor | 35 min |
| Aug 20, 2026, 14:26 UTC | Some Users may be having problems logging into their Bookshelf Accounts Bookshelf Online | Minor | 31 min |
| Aug 5, 2026, 14:14 UTC | Bookshelf Online Service Disruption | No impact | — |
| Aug 4, 2026, 22:29 UTC | Collect Session History Tracking Verba Collect | Minor | 18 h 09 min |
| Jul 20, 2026, 20:16 UTC | Service Degradation Bookstore, Sampling and Ecommerce Platforms | Minor | 3 h 15 min |
| Jul 7, 2026, 22:41 UTC | TextbookX Intermittent Issues Akademos TextbookX | Major | 39 min |
| Jun 26, 2026, 09:12 UTC | The VitalSource Store and Sampling platform is currently down. We are investigating. Bookstore, Sampling and Ecommerce Platforms | Critical | 59 min |
| Jun 22, 2026, 18:50 UTC | Verba Collect is experiencing issues. Verba Collect | Minor | 34 min |
| May 4, 2026, 16:02 UTC | Instructure Security Incident | No impact | 46 h 03 min |
| Mar 28, 2026, 00:55 UTC | store and ecommmerce platform is having issues Bookstore, Sampling and Ecommerce Platforms | Minor | 24 min |
| Mar 10, 2026, 12:49 UTC | Third-Party Integration Disruption – MBS Verba Compare | No impact | 47 h 52 min |
| Jan 27, 2026, 02:22 UTC | Service Disruption Bookstore, Sampling and Ecommerce Platforms, Akademos TextbookX | Minor | 52 min |
| Dec 5, 2025, 09:09 UTC | Service Disruption V3/V4 APIs, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform, Bookstore, Sampling and Ecommerce Platforms, VitalSource Explore | Critical | 12 min |
| Nov 18, 2025, 14:53 UTC | Cloudflare Service Disruption Impacting VitalSource Services | No impact | 3 h 40 min |
| Nov 4, 2025, 21:57 UTC | Service Disruption Bookshelf Online, Bookstore, Sampling and Ecommerce Platforms, Acrobatiq | No impact | 1 h |
| Sep 23, 2025, 22:15 UTC | Service Disruption Impacting Explore VitalSource Explore | Critical | 1 h 24 min |
| Sep 4, 2025, 11:45 UTC | Service Disruption Impacting Bookshelf Online Bookshelf Online, Bookstore, Sampling and Ecommerce Platforms, VitalSource Explore | Major | 1 h 27 min |
| Aug 25, 2025, 14:45 UTC | We are experiencing degraded performance across our systems V3/V4 APIs, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform, Bookstore, Sampling and Ecommerce Platforms, VitalSource Explore | Minor | 6 h 23 min |
| Aug 19, 2025, 18:55 UTC | Launch Performance Issues | No impact | — |
| Aug 18, 2025, 20:12 UTC | Slowness and intermitent issues in our ecosystem VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations | Major | 49 min |
| Jul 18, 2025, 15:19 UTC | Issues accross our Ecosystem V3/V4 APIs, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform, Bookstore, Sampling and Ecommerce Platforms, VitalSource Explore | Critical | 1 h 01 min |
| Jul 12, 2025, 20:30 UTC | Launch is offline - we are investigating VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations | Critical | 44 min |
| Jun 12, 2025, 20:12 UTC | VitalSource Analyze Down Analytics | Minor | 2 h 25 min |
| Jun 12, 2025, 18:03 UTC | Service Disruption Impacting Bookshelf Online V3/V4 APIs, Bookshelf Online, VitalSource Explore, Analytics, Akademos TextbookX | Critical | 1 h 08 min |
50 incidents in our archive since April 12, 2023.
When and where VitalSource fails
By weekday
Most incidents start on Tue.
- Mon10
- Tue12
- Wed7
- Thu9
- Fri7
- Sat4
- Sun1
Most affected, last 12 months
- Bookstore, Sampling and Ecommerce Platforms6
- Bookshelf Online5
- Akademos TextbookX3
- Verba Collect3
- Acrobatiq2
- Verba Compare2
- Analytics1
- Manage Platform1
When VitalSource went down with others
- Aug 20, 2026, 13:36 UTC 20 services reported incidents within the hour
- Dec 5, 2025, 08:45 UTC 88 services reported incidents within the hour
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FAQ
- Is VitalSource down right now?
- At our last check VitalSource's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does VitalSource go down?
- VitalSource reported 5 incidents in the last 90 days (1 major or critical), with 15 minutes of major outage: 99.99% uptime.
- When was the last VitalSource outage?
- The latest reported incident started on Aug 26, 2026, 16:16 UTC: "Service Disruption Impacting Bookshelf Online", resolved after 15 min.
- How long do VitalSource outages last?
- Half of VitalSource's incidents in the last 90 days were resolved within 31 min.
Source: VitalSource official status page · RSS of VitalSource incidents · status badge for your site