Major incident

Uscreen: Partial CDN issue affecting page styling

Affected: Storefront

Current status of Uscreen: Operational — live Uscreen status

Timeline

1. Jul 8, 2026, 19:35 UTC
   investigating
   We're investigating reports that some pages are loading without proper styling for a subset of visitors on certain customer websites. Our team is actively working to identify the root cause and resolve it, and we'll post updates here as we learn more
2. Jul 8, 2026, 20:32 UTC
   monitoring
   We are monitoring the situation. If you're still seeing pages load without styling, try a hard refresh (Ctrl/Cmd + Shift + R) or clear your browser cache — this should resolve it immediately
3. Jul 8, 2026, 21:22 UTC
   resolved
   We've applied a change that has resolved the immediate issue — visitors on affected customer websites should no longer see pages loading without proper styling. The underlying cause appears to be related to how DNS records for one of our infrastructure providers were being resolved. We've reached out to them for more detail and will share an update once we have a full explanation. If you're still seeing unstyled pages, your browser or device may have cached a previous, incorrect DNS result. Forcing a fresh lookup resolves it immediately: Chrome: 1. Paste into the address bar and press Enter: chrome://settings/security 2. Scroll to "Use secure DNS" and turn it ON. 3. Select "Cloudflare (1.1.1.1)" from the dropdown. 4. Refresh. Edge: 1. Paste: edge://settings/privacy 2. Scroll to "Use secure DNS" and turn it ON. 3. Select "Cloudflare (1.1.1.1)". 4. Refresh. Firefox: 1. Paste: about:preferences#privacy 2. Scroll to "DNS over HTTPS", set to "Max Protection". 3. Choose "Cloudflare". 4. Refresh.

Updates as published by Uscreen (original).