Critical incident

Top Hat: Critical Service Disruption on US Server

Affected: Top Hat API

Current status of Top Hat: Operational — live Top Hat status

Timeline

1. Mar 27, 2026, 18:45 UTC
   investigating
   We are currently investigating a critical issue impacting services on the US server. Our engineering team is actively working to restore service as quickly as possible. We will provide an update within the next hour.
2. Mar 27, 2026, 19:23 UTC
   monitoring
   As of 3:13 PM ET, service has been restored following a system adjustment to improve performance. We are continuing to investigate the root cause and are closely monitoring the situation to ensure stability. Further updates will be shared as we learn more.
3. Mar 27, 2026, 22:11 UTC
   resolved
   This incident has been resolved.

Updates as published by Top Hat (original).