Critical incident

Toast System: Card Processing

Affected: Card Processing, Online Ordering

Current status of Toast System: Operational — live Toast System status

Timeline

1. Jul 30, 2026, 13:04 UTC
   investigating
   We are currently investigating this issue.
2. Jul 30, 2026, 13:12 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 30, 2026, 13:23 UTC
   investigating
   We were notified of service disruption and we are working diligently to address the issue. You may experience prolonged processing times or receive error messages on card transactions. Our investigation remains ongoing, and we will share more information as we receive updates. Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once we are back online. https://toast.help/offline
4. Jul 30, 2026, 13:26 UTC
   identified
   The issue has been identified and a fix is being implemented.
5. Jul 30, 2026, 13:44 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Jul 30, 2026, 13:58 UTC
   monitoring
   We are continuing to monitor for any further issues.
7. Jul 30, 2026, 14:08 UTC
   resolved
   This incident has been resolved.

Updates as published by Toast System (original).