Major incident

Sync: Elevated Upload and Download Errors

Affected: Windows Desktop, Links, Control Panel, Android Mobile Client, Admin tools (Pro Teams), Events, Mac Desktop, Shared Folders, iOS Mobile Client

Current status of Sync: Operational — live Sync status

Timeline

1. Sep 9, 2026, 03:43 UTC
   investigating
   We're experiencing an elevated level of upload and download errors and are currently looking into the issue.
2. Sep 9, 2026, 05:31 UTC
   investigating
   We are continuing to investigate the issue.
3. Sep 9, 2026, 08:21 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. Sep 9, 2026, 10:21 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Sep 9, 2026, 11:17 UTC
   resolved
   This incident has been resolved.

Updates as published by Sync (original).