Major incident

Spiceworks: Cloud Help Desk - Ticket queues not loading or server error page

Affected: Cloud Help Desk

Current status of Spiceworks: Operational — live Spiceworks status

Timeline

1. May 27, 2026, 13:07 UTC
   investigating
   Engineering and our ops team are investigating reports where an "oops" error page is displayed intermittently, along with the page loading but failing to display any tickets.
2. May 27, 2026, 14:44 UTC
   identified
   We're rolling back the underlying tech change from this morning as it is causing the performance issue.
3. May 27, 2026, 15:45 UTC
   monitoring
   The rollback is completed and performance has returned to normal. If you are still seeing the issue please let us know at [email protected]
4. May 27, 2026, 19:51 UTC
   resolved
   No further issues have been detected. The engineering team is analyzing the root cause to ensure future stability before the code change is redeployed.

Updates as published by Spiceworks (original).