Critical incident

SerpApi: [Home Depot Product API] Performance Degradation

Affected: Product API

Current status of SerpApi: Minor issues — live SerpApi status

Timeline

1. Jul 26, 2026, 15:31 UTC
   investigating
   We are currently investigating elevated response times for our Home Depot Product API. https://github.com/serpapi/public-roadmap/issues/4066
2. Aug 10, 2026, 10:03 UTC
   identified
   The team has identified the issue. We are working on a fix.
3. Aug 14, 2026, 13:53 UTC
   monitoring
   We deployed a fix that should resolve the issue. We see recovery, but will continue monitoring.
4. Aug 17, 2026, 08:46 UTC
   identified
   We're actively working on a fix. We can't share any ETA at the moment, but we will be sure to update once we have more information.
5. Aug 19, 2026, 15:59 UTC
   monitoring
   A fix has been implemented, and the API has remained stable over the last day. We will continue monitoring the results to ensure the issue remains resolved.
6. Aug 19, 2026, 22:53 UTC
   monitoring
   We are continuing to monitor for any further issues.
7. Sep 11, 2026, 03:59 UTC
   identified
   We observed degraded performance again and the team has identified the issue. We are actively working on implementing a fix.
8. Sep 19, 2026, 23:21 UTC
   identified
   We’re working on a fix, which is currently under review. We apologize for the wait and will share an update as soon as the issue is resolved. We appreciate your continued patience and understanding.
9. Sep 21, 2026, 12:28 UTC
   resolved
   We've released a fix restoring the performance. Thank you for your patience.

Updates as published by SerpApi (original).