Major incident

Otter.ai: Manual ad hoc recording not working for non-workspace users

Current status of Otter.ai: Operational — live Otter.ai status

Timeline

1. Mar 24, 2026, 19:49 UTC
   investigating
   Users not in a workspace (such as mobile users) may be currently experiencing an issue starting a manual recording. Our team is aware of the issue and is working on a solution as soon as possible. In the meantime, we recommend recording the audio separately and [importing it into Otter later](https://help.otter.ai/hc/en-us/articles/360047733574-Import-an-audio-or-video-file), or if it's an online meeting, [add Notetaker to record the conversation](https://help.otter.ai/hc/en-us/articles/13676219922711-Manually-add-Otter-Notetaker-to-a-meeting).
2. Mar 24, 2026, 21:16 UTC
   identified
   Our team has identified the root cause and is working to fix the issue.
3. Mar 25, 2026, 04:30 UTC
   resolved
   Otter systems have been fully restored.

Updates as published by Otter.ai.