Critical incident

OneIT: Network Event

Affected: Listserv, Network, SMTP Email Service, UT/OIT Websites, VPN

Current status of OneIT: Operational — live OneIT status

Timeline

1. Jul 19, 2026, 15:27 UTC
   investigating
   OIT is investigating issues that occurred during the network maintenance. Most core IT services affected are, including -Websites and applications hosted by OIT, such as MyUTK, online directory, password management, OIT website, Volcard deposits, and several other applications listed at - tiny.utk.edu/sqlmaintenance -Virtual and physical servers hosted in the OIT data centers -SMTP and Listserv services -Research clusters If you have any questions, please call the OIT HelpDesk at (865) 974-9900.
2. Jul 19, 2026, 19:54 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 31, 2026, 12:52 UTC
   resolved
   The issues from the previous network maintenance have been resolved.

Updates as published by OneIT (original).