Major incident

Omnissa Workspace ONE: Horizon Cloud Service Next-Gen: Increased Request Error Rate - Japan and US Region

Affected: Horizon Cloud Service Next-Gen - United States, Horizon Cloud Service Next-Gen - Japan, VM Hub - US, VM Hub - Japan

Current status of Omnissa Workspace ONE: Operational — live Omnissa Workspace ONE status

Timeline

1. Aug 5, 2026, 00:37 UTC
   investigating
   Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
2. Aug 5, 2026, 01:49 UTC
   identified
   Horizon Cloud Service Next-Gen continues to experience service degradation.. Customers may be unable to launch or connect to virtual desktops (VDIs) and applications. We have identified a back-end database related issue and are working to restore normal service as quickly as possible.
3. Aug 5, 2026, 02:21 UTC
   monitoring
   Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
4. Aug 5, 2026, 03:34 UTC
   resolved
   The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Updates as published by Omnissa Workspace ONE (original).