Major incident

Omnissa Workspace ONE: Workspace ONE UEM: UAT AWCM connectivity issues / Germany (Partial Region)

Affected: Workspace ONE UEM - Germany

Current status of Omnissa Workspace ONE: Operational — live Omnissa Workspace ONE status

Timeline

1. Apr 23, 2026, 13:51 UTC
   investigating
   Omnissa Workspace ONE detected issues which may have impacted availability for UAT SaaS environments hosted in Germany datacenter. Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Enterprise System Connect (VESC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
2. Apr 23, 2026, 14:20 UTC
   identified
   Omnissa Workspace ONE has noted partial recovery with SaaS environments. Operations teams continue to actively work towards complete recovery.
3. Apr 23, 2026, 14:40 UTC
   resolved
   The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. Omnissa Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage Omnissa Workspace ONE Support for further assistance. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Updates as published by Omnissa Workspace ONE (original).