Major incident

Netlify: Support Communication Delivery Issues

Affected: Netlify Helpdesk

Current status of Netlify: Minor issues — live Netlify status

Timeline

1. May 25, 2026, 15:31 UTC
   identified
   We are currently investigating an issue affecting outbound email delivery for some Netlify services, including support-related communications. Our team is working with our email provider to restore service as quickly as possible
2. May 25, 2026, 15:53 UTC
   monitoring
   outbound email delivery has been restored and emails are now processing successfully. Some delays may continue while queued messages are delivered. We are continuing to monitor the recovery closely
3. May 25, 2026, 17:32 UTC
   resolved
   This incident has been resolved.

Updates as published by Netlify (original).