Major incident

NeoProtect: Game Shield Dataforest FRA incident

Affected: FRA - Frankfurt Edge Network

Current status of NeoProtect: Operational — live NeoProtect status

Timeline

1. Jun 19, 2026, 15:31 UTC
   investigating
   We are investigating this issue. It solely impacts our Dataforest FRA infra. Normal routing is not impacted.
2. Jun 19, 2026, 16:07 UTC
   monitoring
   We have implemented a fix and are monitoring the situation. Impacted infrastructure is running again.
3. Jun 19, 2026, 22:38 UTC
   resolved
   This incident was resolved. This only shortly impacted our Game Shield in LIM via one disconnect wave. Failover and routing was adjusted automatically and thus backup infrastructure took over. We have identified the root cause ~30 minutes after the incident occurred and have since implemented a fix for it going forward. In case of further questions, do not hesitate to contact support.

Updates as published by NeoProtect (original).