Major incident

Mindbody: Identified – Checkout issues on Branded Web

Current status of Mindbody: Operational — live Mindbody status

Timeline

1. May 18, 2026, 07:35 UTC
   identified
   We have identified an issue preventing some consumers from completing their purchase on Branded Web. After selecting a payment method during checkout, a black screen may appear displaying transaction details, which prevents checkout from completing. The impact is limited to businesses using a specific version of the Branded Web checkout flow and affects various payment methods. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.
2. May 18, 2026, 09:35 UTC
   resolved
   **Resolved - Branded Web Checkout Issue** This incident has now been resolved. We previously identified an issue affecting some consumers during checkout on Branded Web. After selecting a payment method, a black screen showing transaction details could appear, preventing the purchase from being completed. The issue was limited to businesses using a specific version of the Branded Web checkout flow and impacted multiple payment methods. A fix has been deployed, and checkout functionality has been restored. All payment methods on affected flows should now be operating as expected. If you are still experiencing any problems, please contact Support. We apologise for the disruption and appreciate your patience while this was being resolved

Updates as published by Mindbody.