Critical incident

Locally: Site outage

Apr 29, 2026, 16:56 UTC
started
17:06 UTC
resolved
10 min
duration

Affected: Store Locators, Product Locators, Buy it Locally / Carts / Transactions, Locally.com, Locally "Pages", Storefronts, Same-day Delivery, Inventory Ingestion, Dealer Feed Ingestion, API (v1), API (v2 / Headless, Cart, ShopSense, and Marketing), Brand & Retailer Analytics

Current status of Locally: Operational — live Locally status

Timeline

  1. Apr 29, 2026, 16:35 UTC
    investigating
    We are currently investigating this issue.
  2. Apr 29, 2026, 16:54 UTC
    investigating
    All services are now operational. Monitoring and conducting root cause analysis.
  3. Apr 29, 2026, 16:55 UTC
    investigating
    We are continuing to investigate the root cause.
  4. Apr 29, 2026, 16:56 UTC
    identified
    The root cause has been identified.
  5. Apr 29, 2026, 16:57 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.
  6. Apr 29, 2026, 17:06 UTC
    resolved
    This incident has been resolved.

Updates as published by Locally (original).

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