Critical incident

Lightspeed: Golf services outage

Affected: Tee Sheets, Marketplace, House Accounts, Business Intelligence, Mobile Apps, Partner API

Current status of Lightspeed: Operational — live Lightspeed status

Timeline

1. Jul 17, 2026, 21:10 UTC
   investigating
   Golf services are impacted by a database issue. We are currently investigating.
2. Jul 17, 2026, 22:17 UTC
   identified
   We have identified an issue affecting database availability and are pursuing mitigation measures.
3. Jul 18, 2026, 07:47 UTC
   identified
   We have isolated the source of the outage and are actively working with our vendor to restore services.
4. Jul 18, 2026, 09:40 UTC
   monitoring
   Underlying vendor infrastructure has been repaired and we are restoring services.
5. Jul 18, 2026, 09:48 UTC
   monitoring
   We are continuing to restore service.
6. Jul 18, 2026, 10:18 UTC
   monitoring
   We have now restored all major services and are monitoring them for service stability.
7. Jul 18, 2026, 16:05 UTC
   monitoring
   BI users for Golf may experience issues with stale data. We are currently working to resolve this.
8. Jul 18, 2026, 16:29 UTC
   monitoring
   Business Intelligence features of Golf are affected by out-of-date data, and recovery issues are underway.
9. Jul 18, 2026, 20:19 UTC
   resolved
   This incident has been resolved.

Updates as published by Lightspeed (original).