Major incident

Lightspeed: Degraded Lightspeed Payments processing may be experienced on R & S-series

Affected: Payments, Integrated Payments

Current status of Lightspeed: Operational — live Lightspeed status

Timeline

1. Jul 11, 2026, 20:03 UTC
   investigating
   Merchants may be experiencing a freeze in their POS while processing but it appears transactions are still successful. A refresh of the POS should resolve the freeze. Please verify Financial Services reporting before retrying transactions.
2. Jul 11, 2026, 20:19 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Jul 11, 2026, 20:39 UTC
   resolved
   This incident has been resolved.

Updates as published by Lightspeed (original).