Major incident

KnowBe4: Protect blank purchasing page on store.knowbe4.com

Affected: KnowBe4 Website

Current status of KnowBe4: Operational — live KnowBe4 status

Timeline

1. Jul 17, 2026, 13:18 UTC
   investigating
   We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
2. Jul 17, 2026, 18:55 UTC
   monitoring
   We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
3. Jul 20, 2026, 18:24 UTC
   investigating
   We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.
4. Jul 29, 2026, 18:40 UTC
   monitoring
   We’ve implemented a fix for the online store and we’re monitoring the results to make sure no further issues occur.
5. Aug 17, 2026, 21:02 UTC
   monitoring
   We are continuing to monitor the implemented fix for the online store, to ensure that no further issues occur.
6. Sep 11, 2026, 15:04 UTC
   resolved
   This incident has been resolved.

Updates as published by KnowBe4 (original).