Major incident

KnowBe4: Protect blank purchasing page on store.knowbe4.com

Affected: KnowBe4 Website

Current status of KnowBe4: Operational — live KnowBe4 status

Timeline

1. Jul 15, 2026, 16:46 UTC
   investigating
   We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
2. Jul 15, 2026, 16:48 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 15, 2026, 16:51 UTC
   investigating
   We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
4. Jul 15, 2026, 16:54 UTC
   investigating
   We are continuing to investigate this issue.
5. Jul 16, 2026, 01:23 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Jul 16, 2026, 14:04 UTC
   resolved
   This incident has been resolved.

Updates as published by KnowBe4 (original).