Major incident

Kandji: Support Chat Issues in US & EU

Affected: Chat

Current status of Kandji: Operational — live Kandji status

Timeline

1. Apr 30, 2026, 16:02 UTC
   investigating
   We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.
2. Apr 30, 2026, 17:16 UTC
   identified
   We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.
3. Apr 30, 2026, 18:20 UTC
   monitoring
   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
4. Apr 30, 2026, 20:28 UTC
   resolved
   The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.

Updates as published by Kandji (original).