Major incident

Jamf: Jamf Trust / Private Access Connectivity Interruption

Affected: Private Access

Current status of Jamf: Operational — live Jamf status

Timeline

1. Apr 21, 2026, 02:15 UTC
   investigating
   Customers using Jamf Trust on macOS and iOS/iPadOS are experiencing connectivity failures. Devices are unable to establish a stable tunnel connection and are cycling between bypass mode and tunnel recovery. General internet access remains unaffected, but ZTNA and Private Access functionality is disrupted. Our engineering team is actively investigating the root cause. This is being treated as a critical incident and is our top priority. We appreciate your patience and are committed to resolving this as swiftly as possible.
2. Apr 21, 2026, 02:36 UTC
   identified
   We have identified that VPN load balancer infrastructure in the APAC region (apse2) experienced an unexpected restart due to resource constraints. Infrastructure has been scaled up and services are being restored. No action is required from customers at this stage, and we will update here once connectivity is restored.
3. Apr 21, 2026, 02:45 UTC
   monitoring
   Infrastructure has been successfully scaled up. Services are being monitored to confirm stability. No action is required from customers and Jamf Trust should reconnect automatically.
4. Apr 21, 2026, 03:03 UTC
   resolved
   Full service has been restored, and we will conduct a post-incident review. We appreciate your patience and apologise for any disruption caused.

Updates as published by Jamf (original).