Major incident

IT: Certificate Manager authentication errors

Affected: Certificate Services

Current status of IT: Minor issues — live IT status

Timeline

1. Jun 1, 2026, 18:13 UTC
   identified
   We are aware of an issue where some users are unable to authenticate to the Cert-Manager website, receiving the error "Your source IP address is not allowed access to this account". We are working with InCommon support to troubleshoot this issue and restore access. If any certificates are unable to renew via ACME and are nearing expiration, please submit a ticket and provide the Certificate Signing Request (CSR) of the site in question for manual renewal. Questions 402-472-3970 or [email protected]
2. Jun 16, 2026, 20:58 UTC
   resolved
   All systems are operating normally. This issue is resolved.

Updates as published by IT (original).