Major incident

IT: Respondus LockDown Browser Instructor Dashboard under investigation

Affected: Respondus

Current status of IT: Minor issues — live IT status

Timeline

1. May 1, 2026, 13:17 UTC
   investigating
   A problem with Respondus LockDown Browser is under investigation. Instructors are currently unable to access the LockDown Browser dashboard in Canvas courses to view or edit settings. Technicians are investigating the issue. There does not appear to be any impact to students at this time; students should be able to take exams normally. Questions 402-472-3970 or [email protected]
2. May 1, 2026, 15:30 UTC
   identified
   Respondus has acknowledged an issue affecting all of their customers. Details are available on their website at https://support.respondus.com/hc/en-us/articles/49831405234971-LockDown-Browser-Dashboard-Error-for-Canvas . The cause of this Respondus instructor dashboard issue may be related to an active incident that Instructure has reported related to integrations with Canvas which rely on API keys. Details about that ongoing issue are available on Instructure's Statuspage site at https://status.instructure.com/incidents/ns0sjlmkvc6g .
3. May 1, 2026, 16:31 UTC
   monitoring
   All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
4. May 1, 2026, 19:27 UTC
   resolved
   All systems are operating normally. This issue is resolved.

Updates as published by IT (original).