Major incident

Grafana Cloud: IRM Unable to Voice Call Brazil Numbers

Affected: Incident Management and Response (IRM)

Current status of Grafana Cloud: Minor issues — live Grafana Cloud status

Timeline

1. Nov 2, 2026, 00:36 UTC
   investigating
   We are currently investigating an issue impacting Voice calls to Brazil for IRM. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or SMS as notifications.
2. Nov 2, 2026, 15:07 UTC
   investigating
   We are continuing to work on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or SMS as notifications.
3. Nov 2, 2026, 17:11 UTC
   investigating
   Our efforts towards a resolution continues. We encourage usage of SMS and mobile push as alternative way in the meantime. Thank you for your patience.
4. Nov 3, 2026, 16:12 UTC
   investigating
   We are starting to see signs of recovery therefore some users might see voice calls working fine for them, but the issue is not fully resolved yet. We are continuing our efforts towards a complete resolution and an update will follow as soon as we have more info. We encourage usage of SMS and mobile push as alternative notification mechanism in the meantime.
5. Nov 4, 2026, 08:45 UTC
   resolved
   Brazil calls recovered at about 13:00 UTC on 3 November. At this point, we are marking the incident as resolved.

Updates as published by Grafana Cloud (original).