Major incident
GOV.UK One Login: Error completing user journeys
Apr 15, 2026, 17:47 UTC
started
08:48 UTC
resolved April 16, 2026
15 h 01 min
duration
Affected: Identity proofing and verification, Web-based identity checks, Mobile app identity checks, Identity reuse
Current status of GOV.UK One Login: Operational — live GOV.UK One Login status
Timeline
- Apr 15, 2026, 17:47 UTCinvestigatingSome users are experiencing issues completing their OneLogin user journey, we are currently investigating the issue and will provide an update shortly.
- Apr 15, 2026, 18:15 UTCmonitoringA fix has been implemented and we are monitoring the service.
- Apr 16, 2026, 08:48 UTCresolvedAfter monitoring overnight, the incident has been confirmed as resolved.
Updates as published by GOV.UK One Login (original).
Other services with incidents at the same time
- Devin 18:30 UTC · Networking issues resulting in disconnected sessions
- Ohio University 18:17 UTC · Canvas (Learning Management System)
- Subsplash 17:56 UTC · SnapPages dashboards returning 500 error
- BrainPOP 17:51 UTC · Service Degradation – Intermittent Availability Issues
- Barracuda Networks 16:48 UTC · SecureEdge Outage
More GOV.UK One Login incidents
- October 6, 2026 Important: GOV.UK One Login service restored