Major incident

GFI Software: GFI FaxMaker Service Disruption (etherFAX Provider Outage)

Affected: Desktop Application

Current status of GFI Software: Operational — live GFI Software status

Timeline

1. Apr 6, 2026, 16:18 UTC
   identified
   GFI FaxMaker customers using etherFAX for fax delivery are currently experiencing a service outage. Affected customers may see their etherFAX account reported as offline in FaxMaker, receive account validation failures, or be unable to send/receive faxes. This issue is caused by an ongoing outage on etherFAX's side. Following their core services migration to AWS, etherFAX is experiencing degraded performance on their U.S. and Canada REST API services. etherFAX has an active incident open on their status page (https://status.etherfax.net/) and their engineering team is actively working on a fix. No action is required from GFI FaxMaker customers at this time. We are monitoring etherFAX's status page and will post an update once they confirm resolution.
2. Apr 6, 2026, 23:59 UTC
   monitoring
   etherFAX has reported that fixes have now been rolled out for interim fax status updates and for the “latest connected on” timestamps. This means some customers may begin to see improvement in status reporting within GFI FaxMaker. However, the incident is not yet fully resolved, as etherFAX still shows degraded performance affecting its U.S. and Canada API/REST services and their engineering team continues working on the remaining issues. We will continue monitoring etherFAX’s fix behavior.
3. Apr 7, 2026, 04:03 UTC
   monitoring
   All ongoing maintenance and improvements have been successfully implemented, and the platform is currently stable with normal performance across all services. The etherFAX team will continue to closely monitor system metrics and performance throughout tomorrow. If you experience any issues, please reach out via a support ticket
4. Apr 7, 2026, 17:06 UTC
   monitoring
   Etherfax has informed that they just pushed out a fix for specifically for GFI connections. If you have not done so recently, please proceed with restarting the Faxmaker service to refresh the connection and benefit from the fix. The etherFAX team will continue to closely monitor system metrics and performance throughout tomorrow. If you experience any issues, please reach out via a support ticket
5. Apr 13, 2026, 02:40 UTC
   resolved
   This incident has been resolved.

Updates as published by GFI Software (original).