Minor incident

Convivastatus: Data Delay for SEI App customers

Affected: Real-Time, Historical, Alerts

Current status of Convivastatus: Operational — live Convivastatus status

Timeline

1. Oct 25, 2026, 21:09 UTC
   investigating
   We are currently looking into an issue impacting All App customers, resulting in data delay and dips. Our team is currently focused on mitigating the issue.
2. Oct 25, 2026, 21:38 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Oct 25, 2026, 22:07 UTC
   monitoring
   Update: SEI App real-time data processing has caught up and real-time charts and App AI Alerts are back to normal. Our team is reviewing historical data from the affected window (starting ~20:15 UTC) and will repair any remaining gaps. SEI Video was not affected. We'll share a final update once that's complete.
4. Oct 25, 2026, 22:45 UTC
   monitoring
   We are continuing to monitor for any further issues.
5. Oct 25, 2026, 23:48 UTC
   resolved
   This incident has been resolved.

Updates as published by Convivastatus (original).