Major incident

Convivastatus: Pulse Metris Anomaly

Affected: Real-Time, Real-Time, Pulse UI, Historical, Historical

Current status of Convivastatus: Operational — live Convivastatus status

Timeline

1. May 20, 2026, 02:18 UTC
   investigating
   We are currently investigating this issue and will update soon when its recovered
2. May 20, 2026, 02:33 UTC
   monitoring
   Pulse is back up and being monitored. Customers may notice a dip in metrics; this is under active investigation. We'll share updates as we learn more
3. May 20, 2026, 02:41 UTC
   monitoring
   We are continuing to monitor for any further issues.
4. May 20, 2026, 02:54 UTC
   monitoring
   We are continuing to monitor for any further issues.
5. May 20, 2026, 03:08 UTC
   monitoring
   We are continuing to investigate this issue. Customers may notice a dip in metrics. We'll share updates as we learn more
6. May 20, 2026, 03:35 UTC
   identified
   Metric computation recovery is ongoing. Customers may experience metrics anomalies until the system is fully restored.
7. May 20, 2026, 04:50 UTC
   resolved
   The system has recovered and metrics should be computing as normal. For the impact time range for May 20th 01:51 - 04:39 UTC, we will resume the data recovery shortly and expecting to conclude in the next ~48 hours

Updates as published by Convivastatus (original).