Critical incident

Code42 Software: Failing Logins for Incydr

Affected: Incydr - console.us.code42.com, Incydr - console.us2.code42.com, Incydr - console.us7.code42.com, Incydr - console.gov.code42.com, Incydr - console.au.code42.com, Incydr - console.ca.code42.com, Incydr - console.de.code42.com, Incydr - console.ie.code42.com, Incydr - console.uk.code42.com, Incydr - console.za.code42.com

Current status of Code42 Software: Operational — live Code42 Software status

Timeline

1. Mar 23, 2026, 21:56 UTC
   investigating
   We are currently investigating an issue that is causing login to fail in the production environment
2. Mar 23, 2026, 21:57 UTC
   identified
   The issue with logins has been and identified and a fix is being worked on.
3. Mar 23, 2026, 22:36 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Mar 23, 2026, 22:40 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Mar 23, 2026, 23:24 UTC
   identified
   We are continuing to work on a fix for this issue.
6. Mar 23, 2026, 23:33 UTC
   identified
   We are continuing to work on a fix for this issue.
7. Mar 23, 2026, 23:53 UTC
   identified
   We are continuing to work on a fix for this issue.
8. Mar 24, 2026, 00:28 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
9. Mar 24, 2026, 12:40 UTC
   resolved
   This incident has been resolved.
10. Mar 26, 2026, 22:21 UTC
    postmortem
    At 21:35 UTC on March 23, 2026, an engineering change was released to all Incydr production environments. This change caused a temporary outage of Incydr services. During the service outage, users were able to authenticate to the Incydr console, but all features and functionality were unavailable. Incydr agents that had already established communication with the Incydr cloud prior to the outage were not affected. A subset of agents that established a connection during the outage may have experienced a monitoring gap of up to six hours. Mimecast Engineering teams identified the issue and worked to restore services. All Incydr services were verified to be functioning normally as of 01:30 UTC on March 24, 2026. Please reach out to your Mimecast representative with any questions.

Updates as published by Code42 Software (original).