Critical incident

Bugfender: Service Outage

Affected: Web dashboard (dashboard.bugfender.com), Log ingestion API

Current status of Bugfender: Operational — live Bugfender status

Timeline

1. May 26, 2026, 10:52 UTC
   investigating
   We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.
2. May 26, 2026, 11:17 UTC
   identified
   We are currently experiencing a major infrastructure outage due to a critical server failure. Our team is actively working to recover the service and migrate operations to a new location as quickly as possible. At this time, some data loss may have occurred. We are still assessing the full impact while prioritizing service restoration and data recovery efforts. We sincerely apologize for the disruption and will continue to provide updates as more information becomes available.
3. May 26, 2026, 13:50 UTC
   identified
   We are continuing to work on a fix for this issue.
4. May 26, 2026, 15:44 UTC
   identified
   Services have been restored in a completely new data center after the critical outage. We are still working to stabilize the system, and some services may remain degraded while this process continues. We have already restored approximately half of the logs, but data from older days may still be missing. A second recovery phase will be performed to recover as much recent data as possible, although some logs from early this morning may be permanently lost. We appreciate your patience while restoration work continues.
5. May 26, 2026, 17:37 UTC
   monitoring
   The incident is resolved. Core services are stable in the new data center, and we are monitoring the platform to confirm everything continues to perform normally. Web dashboard (dashboard.bugfender.com) and log ingestion are operating normally. If you notice anything unusual, please contact support. Data recovery: As mentioned earlier, about half of the historical logs have been restored. We will schedule a second recovery phase for the remaining data and share timing on this page once the window is confirmed. Thank you for your patience during this outage!
6. May 26, 2026, 21:21 UTC
   monitoring
   Services have been stable in the new data center and logs are being processed normally again. We are now starting the recovery of missing data.
7. May 26, 2026, 22:11 UTC
   resolved
   The incident has been resolved and services are operating normally from the new data center. Our team continues monitoring and validating the new infrastructure to ensure long term stability. Older data has been largely restored. However, some log data from earlier today and parts of the weekend still appear to be missing. We are continuing recovery efforts to restore as much remaining data as possible.

Updates as published by Bugfender (original).