Major incident

Brown University: Extended Maintenance: MyPrint

Affected: MyPrint

Current status of Brown University: Minor issues — live Brown University status

Timeline

1. Aug 5, 2026, 12:20 UTC
   monitoring
   This morning's updates to the printing service are taking longer than expected, and as a result, MyPrint may be partly unstable for the moment. OIT is monitoring the situation as the updates complete.
2. Aug 5, 2026, 13:04 UTC
   monitoring
   Most devices have been returned to service. We are aware of approximately 20 devices that will need to be manually updated by OIT this morning. Please contact the OIT Service Center if your printer is not working.
3. Aug 6, 2026, 14:13 UTC
   monitoring
   OIT’s MyPrint service will be unavailable for a short time after noon, today, Thursday, August 6. In response to yesterday’s print outage, OIT will conduct a test of the system, so we can ensure service reliability over the weekend and into next week. All printing services will be unavailable for up to 10 minutes, starting at approximately 12:05pm. We expect most printers to come online correctly after our test. OIT staff will be nearby to quickly reset individual devices that do not come online as expected. Thank you for your patience and understanding.
4. Aug 6, 2026, 16:53 UTC
   resolved
   This incident has been resolved.

Updates as published by Brown University (original).