Critical incident

Brex: Brex card payment declines at OpenAI

Affected: Money movement: card authorization

Current status of Brex: Operational — live Brex status

Timeline

1. Nov 6, 2026, 22:44 UTC
   investigating
   We are aware that some customers may be experiencing declined payments when using their Brex cards at OpenAI. We are working directly with OpenAI and Mastercard to investigate and resolve the issue. We will provide updates as more information becomes available.
2. Nov 7, 2026, 02:09 UTC
   resolved
   The issue affecting Brex card payments at OpenAI has been resolved. Customers can now use their Brex cards for OpenAI payments. If you previously experienced a declined payment, please try again.

Updates as published by Brex (original).