Major incident

bexio AG: Restrictions concerning sending e-mails

Affected: bexio Office

Current status of bexio AG: Operational — live bexio AG status

Timeline

1. Mar 20, 2026, 07:24 UTC
   identified
   Sent emails are currently not being delivered to recipients. We are already working to resolve the issue so that bexio is available to you again as soon as possible. In the meantime, you can use the action "Send invoice using email software". Thank you very much for your patience.
2. Mar 21, 2026, 06:38 UTC
   monitoring
   The issue has been partially resolved. System emails, such as those for forgotten passwords, are now working reliably again. The following currently applies to sending documents: Max 20 emails per hour & 5 recipients. Use ‘Send invoice using email software’ for larger batches. We are continuing to work on a permanent fix and thank you for your patience and understanding.
3. Mar 21, 2026, 15:36 UTC
   monitoring
   We have started processing the delayed emails from yesterday. The system is currently clearing the queue, and all outstanding messages should reach their recipients shortly.
4. Mar 23, 2026, 09:59 UTC
   monitoring
   Update: At the moment, only some of the emails sent are being delivered to the recipient. Our technical team is already working to find a solution. In the meantime, you can use the ‘Send invoice via email software’ option.
5. Mar 23, 2026, 12:15 UTC
   resolved
   Emails are now being sent reliably again. The limit of 20 documents per hour and a maximum of 5 recipients remains in place for the time being. The delay in email delivery has also been resolved. We apologise for any inconvenience caused and thank you for your understanding.

Updates as published by bexio AG (original).