Critical incident

AssemblyAI: Pre-recorded Universal-3-pro and Universal-3-5-pro degradation in the EU

Affected: Asynchronous API

Current status of AssemblyAI: Operational — live AssemblyAI status

Timeline

1. Jun 24, 2026, 09:13 UTC
   investigating
   We are currently investigating degradations affecting only traffic to the EU versions of Universal-3Pro and Universal-3-5-pro for pre-recorded audio transcription.
2. Jun 24, 2026, 09:34 UTC
   identified
   Our engineering team has identified the issue and is actively working to implement a fix. We will continue to provide updates as more information becomes available.
3. Jun 24, 2026, 10:16 UTC
   monitoring
   A fix has been implemented and requests to the EU versions of Universal-3-Pro and Universal-3-5-Pro no longer show degradations. We are continuing to monitor to ensure stability.
4. Jun 24, 2026, 10:40 UTC
   resolved
   The issue affecting EU pre-recorded transcription for Universal-3-Pro and Universal-3-5-Pro has been fully resolved, the fix was implemented at 10:05 UTC. All systems are operating normally. We apologize for the disruption to your workflows. If you have any questions, please reach out to [email protected].

Updates as published by AssemblyAI (original).