Major incident

Appcues: Email Sending Delay

Affected: Workflow Processing

Current status of Appcues: Under maintenance — live Appcues status

Timeline

1. Oct 6, 2026, 03:37 UTC
   identified
   Email sending for Appcues Workflows is delayed. We have identified the issue and are working on a fix.
2. Oct 6, 2026, 10:48 UTC
   monitoring
   The underlying issue is fixed and emails are processing correctly again. We are working through a backlog of delayed messages.
3. Oct 6, 2026, 13:09 UTC
   resolved
   Delayed messages have been processed. All systems operating normally.

Updates as published by Appcues (original).