Major incident

AARNet Support: Jira platform is unavailable

Affected: AARNet Service Management Portal

Current status of AARNet Support: Minor issues — live AARNet Support status

Timeline

1. Mar 31, 2026, 04:33 UTC
   investigating
   We are aware of an ongoing issue impacting the Jira platform, affecting both AARNet internal and external users. Our engineering team is actively investigating and working to restore normal service as soon as possible
2. Mar 31, 2026, 04:43 UTC
   identified
   The issue was identified as being related to the Jira database. Services were restarted to restore normal operation.
3. Mar 31, 2026, 05:09 UTC
   resolved
   This incident has been resolved.

Updates as published by AARNet Support (original).