Major incident

Wurl: Service Alert: Playback Issues on SSAI-Enabled Streams

Affected: Advanced Streaming Playout, SSAI, Re-streaming, Basic Playout (Advanced features not included)

Current status of Wurl: Operational — live Wurl status

Timeline

1. Jun 11, 2026, 17:51 UTC
   investigating
   Affected Services: - Re-streaming - Basic Playout Channels(Channels that do not include features such as overlays and live streaming) - Advanced Playout Channels(Channels that include features such as overlays and live streaming) - Advertisement - SSAI Impact: Users are seeing errors on the stream. We are actively investigating the issue and will provide updates as more information becomes available.
2. Jun 11, 2026, 18:11 UTC
   investigating
   We are investigating this issue with the cooperation of our technical partner.
3. Jun 11, 2026, 19:24 UTC
   investigating
   We are continuing to investigate this issue.
4. Jun 11, 2026, 19:58 UTC
   identified
   Affected Services: - Re-streaming - Basic Playout Channels(Channels that do not include features such as overlays and live streaming) - Advanced Playout Channels(Channels that include features such as overlays and live streaming) - Advertisement - SSAI Impact: Users are seeing errors on the stream. Our technical partner has identified the cause of the issue and is working to implement a fix. Further updates will be shared as remediation progresses. We are beginning to see signs of recovery.
5. Jun 11, 2026, 20:43 UTC
   identified
   While we previously reported degraded performance across all streams, we have narrowed down the scope of impact to only streams which make use of our SSAI service. We are still seeing the early signs of recovery and will keep you updated as we learn more.
6. Jun 11, 2026, 21:14 UTC
   monitoring
   Affected Services: - Advertisement - SSAI Impact: - Users were seeing errors on streams which make use of our SSAI service. A fix has been implemented by our technical partner, and we are monitoring the system to ensure service stability and full recovery.
7. Jun 12, 2026, 00:21 UTC
   resolved
   Affected Services: - Advertisement - SSAI Impact: - Users were seeing errors on streams which make use of our SSAI service. A root cause analysis will be provided after the post-incident review is finalized. If you are still experiencing playback issues, submit a ticket to the Wurl Support team

Updates as published by Wurl (original).