Major incident

Verkada Command: Some Viewing Stations are offline

Affected: Viewing Station

Current status of Verkada Command: Operational — live Verkada Command status

Timeline

1. Aug 21, 2026, 03:01 UTC
   investigating
   Our engineers are investigating an issue causing a small subset of viewing stations to be offline.
2. Aug 21, 2026, 04:12 UTC
   investigating
   Our engineers are continuing to work on this issue with high priority. If you have an affected Viewing Station please leave it online so that an update can applied when available.
3. Aug 21, 2026, 23:27 UTC
   resolved
   We identified an issue affecting Viewing Stations with a non-English locale set. We’ve since shipped a new version, that resolves it. Symptom: affected customers most likely saw a black screen on their VX. What we’ve done: went through the list of affected devices, manually updated the ones we could, and verified they’re back to a healthy, streaming state.

Updates as published by Verkada Command (original).