Major incident

Verkada Command: Some Viewing Stations are reporting offline in command and displaying a black screen.

Affected: Viewing Station

Current status of Verkada Command: Operational — live Verkada Command status

Timeline

1. May 27, 2026, 10:18 UTC
   identified
   The issue has been identified and a fix is being implemented. As a workaround, customers can go to the VX's settings page and start a Software Update.
2. May 27, 2026, 10:22 UTC
   identified
   The issue has been identified and a fix is being implemented. As a workaround, customers can go to the VX's settings page and update the OS.
3. May 27, 2026, 15:19 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. May 27, 2026, 17:31 UTC
   resolved
   This incident has been resolved.

Updates as published by Verkada Command (original).