Major incident

UNLV: ACE Multi-Factor Authentication resets not performing as expected

Affected: Applications

Current status of UNLV: Operational — live UNLV status

Timeline

1. Jul 30, 2026, 01:45 UTC
   identified
   ACE Multi-Factor Authentication (MFA) resets, https://ace.unlv.edu, are not performing as expected. Users attempting a Multi-Factor Authentication (MFA) reset on the ACE Self-Service portal will encounter an error. Users can call the IT Help Desk to have an agent manually verify their identity and process the MFA reset on their behalf. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-ace-self-service
2. Jul 30, 2026, 14:31 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Jul 31, 2026, 15:38 UTC
   resolved
   This incident has been resolved.

Updates as published by UNLV (original).