Major incident

tricentis: qTest Experience Performance Degradation in us-west-2

Current status of tricentis: Operational — live tricentis status

Timeline

1. Jul 31, 2026, 20:27 UTC
   investigating
   We are currently investigating serious performance degradation in us-west-2 region. Our team is looking into the cause and will provide an update as soon as we have more information.
2. Jul 31, 2026, 20:54 UTC
   monitoring
   We have implemented mitigation measures and service performance in the us-west-2 region has returned to expected levels. We are actively monitoring the environment to ensure stability. We will continue to monitor the situation and provide another update once the issue has been fully resolved.
3. Jul 31, 2026, 22:17 UTC
   resolved
   ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
4. Aug 1, 2026, 00:40 UTC
   monitoring
   We reopened this incident after detecting a recurrence of performance degradation in the us-west-2 region. Customers may have experienced elevated response times between 00:00 and 00:30 UTC. Service performance has since returned to expected levels, and we are actively monitoring the environment to ensure stability. We will provide another update once the issue has been fully resolved.
5. Aug 1, 2026, 01:23 UTC
   resolved
   ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

Updates as published by tricentis.